Seko Tours Privacy Policy

Protection of your personal information is very important to us. We want you to understand our Privacy Policy and what impact it has on you. If you have any questions about anything below, contact us at info@sekotours.com for clarification.

What is personal information? Personal information is any information that can be used to identify you. This may include your name, address, email, health details, travel plans, etc.

How do we collect personal information? We collect personal information in different ways. You may provide this information when talking to our team by phone, email, live chat on our website, or other digital and traditional communication methods.

Additionally, third parties such as travel agents, agencies, travel platforms, insurance providers, and individuals making bookings on your behalf may share your personal information with us.

Booking your travel with us When you book a trip with Seko Tours, either directly or through our partnered travel agencies, travel marketplaces, and other professionals, you consent to the collection, use, and sharing of the following information with third parties such as accommodation providers and the Tanzania National Parks Authority:

  • Passport information (name, age, nationality, and number)
  • Residency
  • Email address, phone number, and emergency contact
  • Insurance details
  • Health and medical information
  • Meal and dietary preferences
  • Tour details (hotels and itinerary)
  • Payment information

Some of our tours involve third-party service providers, such as hotels, lodges, and activity providers like hot air ballooning. We may share your personal information with these providers to facilitate your experience. However, they may not use your information for any other purpose except providing services related to your tour. By booking a trip with us, you agree to these disclosures.

Additionally, we may use your personal information for:

  • Recommending suitable travel options
  • Providing information about our travel products
  • Customer care and support
  • Ensuring your safety
  • Administrative tasks such as accounting
  • Complying with Tanzania’s laws and regulations

Booking your trip through a travel agency If you book a trip with Seko Tours through a travel agent or agency, we will collect your personal information from them.

Booking on behalf of other travelers If you make a booking on behalf of another person, such as a travel companion or as a gift, you must ensure that they are aware of this policy and our terms and conditions.

Marketing We work with partners worldwide who help us promote our tours and generate leads. For better marketing and targeting, we may share generalized, non-identifiable customer information with them.

Reviews If you leave a review about your experience with Seko Tours, it may be published on our website with your name (unless you use a nickname).

Personal information of EU citizens For EU and UK citizens, your personal information is stored on secure servers in the UK. However, as mentioned above, we may transfer your information to travel service providers outside the European Economic Area.

Legal requirements We may disclose your personal information if required by law, including court orders and other legal inquiries. We may also disclose your information to defend against legal claims or prevent harm to property or loss.

Medical information If necessary, we may share your medical information with relevant medical personnel. We do not share medical data with third-party providers unless it is in your vital interest. While providing health details is optional, we recommend doing so for your safety.

Job applications If you apply for a job with Seko Tours, we will collect and use your personal information for recruitment purposes. If successful, your details will be stored in our human resources system as per our protocols.

Protection of your personal information We take reasonable technical and other measures to ensure your personal information is stored securely and is not accessible by unauthorized persons. Only a limited number of staff members (such as the manager handling your booking and your trip leader) have access to your information.

We regularly audit our website for security vulnerabilities.

Additionally, we do not keep your personal information longer than necessary for providing our services.

Personal information of minors We do not knowingly collect personal information from individuals under 18. If you are a minor, parental or guardian consent is required to use our services.

Financial information Your financial details, such as credit card numbers and CVV codes, are encrypted using SSL technology for security.

No paid disclosure to third parties We do not sell customer information. Any sharing of personal information with third parties, as described above, is for service-related purposes and is not for financial gain.

Photo and Video During your trip, staff members, professional photographers, or fellow travelers may take photos or videos. Our photographers are instructed to seek permission before capturing images. If you do not wish to be photographed, please inform your trip leader and photographer in advance.

For promotional purposes, we may assign a professional photographer to take images for our website and brochures. In such cases, we will request your written consent.

Sharing information with third parties When we share your personal information with third parties, we ensure they follow strong confidentiality and privacy protocols in compliance with the relevant regulations. Most of these third parties are based in the EU, UK, Australia, and the United States, where privacy standards are high.

Your rights regarding personal information We are committed to ensuring you have control over your personal information. You have the right to:

  • Request correction or updates to your personal information if it is inaccurate, outdated, or incomplete
  • Ask for a copy of the information we hold about you
  • Request us to stop using your personal information
  • Ask us to delete all or some of your personal data
  • Withdraw any consent you previously gave for the use of your information

We will act on your requests as soon as possible, but in some cases, withdrawing your personal information may affect your experience with us. Our team will inform you of any consequences of your request.

If you are a resident of the European Economic Area (EEA), under the General Data Protection Regulation (GDPR), you have additional rights, including:

  • Withdrawing consent for marketing purposes
  • Withdrawing consent for processing your personal data
  • Requesting that we transfer your personal information to you or another designated party

For any concerns regarding your personal information, please contact us at info@sekotours.com.

Seko Tours